Privacy policy

Overview

Your privacy matters to us.

This policy explains what information we collect, how we use it, and how we protect it when you visit the Kotinetta website or place an order.

What We Collect

We only collect information that is necessary to operate the business.

This may include:

-Your name

-Email address

-Shipping and billing address

-Payment details (processed securely by our payment provider)

-Order history

-Website usage data (such as pages visited)

We do not collect more than we need.

How We Use Your Information

We use your information to:

-Process and fulfil orders

-Communicate with you about your purchase

-Send order confirmations and shipping updates

-Respond to enquiries

-Improve the website and customer experience

If you sign up to our newsletter, we will only email you with updates related to Kotinetta.
You can unsubscribe at any time.

Payments

Payments are handled securely by third-party payment providers.
We do not store or have access to your full payment details.

Cookies & Analytics

We use basic cookies and analytics tools to understand how the site is used and to improve performance.

These tools help us see:

Which pages are visited and how visitors move through the site

This data is anonymous and used for insight, not tracking individuals.

Sharing Your Information

We do not sell, rent, or trade your personal information.

Data Security

We take reasonable steps to protect your personal information and keep it secure.